Shipping policy
Delivered in 3–5 working days
Anywhere in Pakistan. Pay cash at your door, or pay in advance and we cover the delivery.
We know that ordering jewellery online means trusting a shop you can't walk into. This page tells you exactly what happens after you place your order — what it costs, how long it takes, and how you'll know where your parcel is.
Delivery charges
| Cash on Delivery | Rs 200 |
|
Paid in advance Bank transfer, JazzCash or EasyPaisa |
FREE |
Pay in advance and save Rs 200. Message us on WhatsApp after checkout and we'll share the account details.
How long it takes
Orders are dispatched within 1 working day. Delivery then takes 3–5 working days anywhere in Pakistan.
Sundays and public holidays are not delivery days, so an order placed on a Saturday leaves our hands on Monday.
Before we dispatch
For Cash on Delivery orders we send you a short WhatsApp message to confirm your order and your address. This is the single biggest reason parcels go astray, so please reply — we can't dispatch an unconfirmed COD order.
Tracking your parcel
Once your parcel leaves us, we send you the tracking number on WhatsApp, along with the courier's tracking link. There's no form to fill in and no account to log into.
Haven't received it? Message us your order number and we'll send it again.
Ask us for tracking → +92 308 000 4357
Where we deliver
We deliver to every city and town in Pakistan that our courier partner reaches. We do not ship outside Pakistan at the moment.
If a delivery is missed
Couriers usually attempt delivery twice. If both attempts are missed, or your address or phone number has changed since you ordered, message us on WhatsApp and we'll arrange another attempt.
If a Cash on Delivery parcel is refused at the door or comes back to us undelivered, we may ask for advance payment on any future order.
Damaged, faulty or wrong items
If your parcel arrives damaged, or the item is faulty or different from what you ordered, message us on WhatsApp with a photo within 48 hours of delivery. We'll send a replacement or issue a full refund including delivery charges, at no cost to you.
Cancelling an order
If your order hasn't been dispatched yet, message us and we'll cancel it right away at no charge. Once a parcel is with the courier it can't be cancelled — but you can still return it under our refund policy after it's delivered.
Talk to us
The fastest way to reach us about anything to do with delivery is WhatsApp:
+92 308 000 4357