Refund policy

We want you to love what you ordered. If something isn't right, we'll make it right — quickly, and over WhatsApp, so you never have to fill in a form or wait on email.

How to start a return

Send us a WhatsApp message within 7 days of receiving your order. Tell us your order number and what went wrong, and send a photo of the item.

Message us on WhatsApp → +92 308 000 4357

Our team replies during business hours and will confirm your return and share the return address. Please don't ship anything back before we confirm — unannounced parcels can't be tracked to your order.

What you'll need

• Your order number (it's in your confirmation message or email)
• A photo of the item you received
• The item in its original condition, with its box and packaging

The 7-day window

The 7 days are counted from the day your parcel is delivered to you. Requests made after 7 days fall outside this guarantee, though you're always welcome to message us — we look at genuine cases individually.

Condition of returned items

To be eligible for a refund, the item should be unworn and unused, in the same condition you received it, with all original packaging, tags and any free gifts included. Items that come back visibly worn, damaged or incomplete may qualify for a partial refund instead of a full one.

For hygiene reasons, opened or used beauty and cosmetic products can't be returned unless the product is faulty, damaged or not what you ordered.

Your refund

Once we receive your return and check it, we'll confirm your refund on WhatsApp.

• Cash on Delivery orders: we refund by bank transfer, JazzCash or EasyPaisa — whichever you prefer. Just share your details with us and we'll transfer within 3–5 working days of receiving the return.
• Prepaid orders: the refund goes back to your original payment method within 5–7 working days. Depending on your bank, it may take a few extra days to appear on your statement.

Return delivery charges

If the item is faulty, damaged, or not what you ordered, we cover the return delivery cost — you pay nothing.

If you're returning simply because you changed your mind or didn't like it, the return courier charge is paid by you.

Damaged, faulty or wrong items

If your parcel arrives damaged, or the item is faulty or different from what you ordered, message us on WhatsApp with a photo within 48 hours of delivery. We'll send a replacement or issue a full refund, including delivery charges, at no cost to you.

Exchanges

Want a different colour or a different piece instead of a refund? Just say so when you message us. Exchanges follow the same 7-day window and the same condition requirements as returns.

Cancelling an order

If your order hasn't been dispatched yet, message us on WhatsApp and we'll cancel it right away at no charge. Once a parcel is with the courier it can't be cancelled — but you can still return it under this policy after it's delivered.

Talk to us

The fastest way to reach us about any return, refund or exchange is WhatsApp:

+92 308 000 4357

FairyLiora is owned and operated by Smart Agent (SMC-Private) Limited. NTN: I950269 · SECP Incorporation No. 0334494