FAQ
The things customers ask us most. Anything else — just message us on WhatsApp and a real person will answer.
How long will my order take?
Orders are dispatched within 1 working day and reach you in 3–5 working days anywhere in Pakistan. Sundays and public holidays are not delivery days.
Do you offer cash on delivery?
Yes, anywhere in Pakistan. A Rs 200 delivery charge applies to Cash on Delivery orders. We'll send you a quick WhatsApp message to confirm your address before we dispatch.
How do I get free delivery?
Pay in advance by bank transfer, JazzCash or EasyPaisa and we cover the delivery — you save Rs 200. Message us on WhatsApp after checkout and we'll share the account details.
How do I track my order?
Once your parcel is dispatched we send you the tracking number on WhatsApp. If you haven't received it, message us your order number and we'll resend it.
Can I return or exchange something?
Yes. Message us on WhatsApp within 7 days of delivery and we'll arrange a return, an exchange or a full refund. The item should be unworn and in its original box. Full details are in our refund policy.
I paid cash on delivery — how does my refund reach me?
By bank transfer, JazzCash or EasyPaisa, whichever you prefer. We transfer within 3–5 working days of receiving your return.
Who pays the return delivery charge?
If the item is faulty, damaged or not what you ordered, we do. If you simply changed your mind or didn't like it, the return courier charge is yours.
My parcel arrived damaged. What now?
Send us a photo on WhatsApp within 48 hours of delivery. We'll send a replacement or a full refund including delivery, at no cost to you.
Can I cancel my order?
Yes, free of charge, as long as it hasn't been dispatched. Message us on WhatsApp and we'll cancel it right away.
Do you deliver outside Pakistan?
Not at the moment — we deliver within Pakistan only.
Can I see more photos before I buy?
Of course. Message us on WhatsApp and tell us which piece you're looking at — we'll send you real photos of the actual item.